Risk Management Tips to help reduce your risk of a Claim:
Here is a list of practical and strategic ideas to help you reduce your risk and avoid lawsuits. Please note some ideas may not apply to all therapies.
Clean Environment
Keep your office or clinic clean and any equipment in good repair.
For massage therapists, check your table’s hardware and parts regularly. If your table is set fairly high, provide a step stool for your short stature clients. Wipe your client’s feet before they get up, and clean up any oil spills off the floor. A tidy, uncluttered environment goes far in reducing your liability risk.
Safe Environment
Be sure to keep all electrical cords (extension, telephone, lamp and appliance) away from foot traffic. Put non-skid mats under area rugs. Keep the exterior access to your office clear of debris and snow. If you use candles, do not leave them unattended.
Communication with your client is your most important tool.
– Communicate Regarding Pain
Pay attention to your client’s pain threshold and be aware of the pressure you are using. Ask your client if the pressure is comfortable. If you have a new client, tell him/her that it is normal to be sore in certain areas for a day or two. Informing clients ahead of time will relieve their concern and a possible complaint.
– Be Proactive Regarding Potential Dizziness
Tell your clients to take their time getting off the table in case of dizziness or lightheadedness. If they continue to be lightheaded, have them sit in a chair for a while. You might consider offering to help them out to the car.
– Communicate Regarding Expectations
Communicate with your clients before the massage about their expectations. Do not assume they will know what to expect during or after the massage—tell them. Communication shows you care. Take the time to complete any required in-take questionnaire and consent form with client.
– Provide Complete Privacy and Personal Security for Clients
To help avoid sexual harassment charges, give your clients complete privacy while they undress and get on the table. Have them remove only what is comfortable, and provide a secure drape for them. What may be an innocent comment or touch to you may be interpreted differently by a client. Be aware of your remarks and explain the type of touch you will use so they will know what to expect.
– Follow up with New Clients
For new clients, consider calling them the next day to learn how they are feeling. This is especially important with elderly clients.
The following is a sample list of Spa and Beauty services we can cover.
Acid peels greater than 30% but less than 61% solution concentration
Acid Peels less than 31% solution concentration
Acupressure
Acupuncture
Acupuncture other than Moxibustion
Aquamid
Aquatic Massage Beds
Arasy machines
Bio resonance diagnostics
Bio-Alcamid
Biofeedback Therapy
Bioinblue
Body injections for cosmetic pyurposes, including but not limit to Botox, Juvederm
Body vibration fitness machines
Brain Wave Harmony
Cellulite reduction and body contouringand slimming by electronic device
Colon Irrigation
Dermadeep
Dermalive
Ear Candling
EFT-Emotional Freedom Technique/Clearin
Elastence
Electrocoagulation
EMS – Elector Muscular Stimulation including Acuscope and Myopulse
Endermologie
Energy Healing
Esthelis Basic/Soft/Glycerol
Evolence
Evolution
Eyebrow Tinting
Eyelash Dipping
Eyelash Tintin
Fluid Isometrics
Glitter Tattooin – non permanent
Hair cutting and related services other than hair extensions
Hair Extensions
Henn tattooing
Hydra-Fill 1/2/3/Softline
Hydration machine
Hydrotherapy salt floatation chambers
Hylaform/Fineline/plus
Hypnotherapy other than for past life regression and entertainment
IAL-System
Infrared Saunas and massage booth/beds
Ionization detoxification
Iridology
Juvederm Refine
Juvederm Ultra (24)
Juvederm Ultra Plus (30)
Juvederm Ultra Plus XC
Juvederm Ultra XC
Juvederm Volift/Volbella
Laresse
Laser/IPL/EPL/LHE various operations but not including laser treatments for purposes othe than skin and hair treatment
LILT & LLLT 0 low intensity laser therapy for weight reduction and gain, addictions, mental illness and pain reducction
Make up – non permanent
Massage including relaxation massage, registered massage, reiki, reflexsology, and aromatherapy, but does not include services to children under the age of 12 and Myofacial massage
Matridex
Matridur
Micro current treatment
Micropigmentation
Mole removal by solution only
Myofacial massage
Neuro emotional Clearing
NLP – Neurolingulistic Programming
Nutritional consulting to follow the Canada Food Guide only
Outline
Oxygen treatments other than hyperbaric chambers
Phiderma SR
Piercing – ears and nose only
Puragen/Puragen Plus
Qi Beauty
Radiesse
Ravenesse
Ravenesse Ultra
Redexis
Redexis Ultra
Restylance and Teosyal treatment
Restylane Lip Volume/Refresh
Restylane SubQ
Restylane/Touch/Perlane/Lipp (Restylane Lidocaine/Vital)
Reviderm intra
Sculptra (Poly I Lactic Acid)
Shamanic healing
Skin and mico needling
Skin tag removal by solution or laser
Spray tanning
Spray tattooing
Sugaring
Surgiderm 18/24XP/30/30XP/Surgilips
Surglift Plus
Tanning – UV and Spray
Tattoo removal by Laser /LPL/EPL/LHE
Teosyal Global Action/TouchUp/First Lines/Deep Lines/Kiss?Ultra deep/Pure Sense/Redensity
Teosyal Voluma
Teoyal Pure Sense Ultimate
Thermo-Lo
Thermolysis
Threading
Toning beds
Tooth gems
Vibrodermabrasion
Viscontour
Voluma
Wart removal by solution only
Waxing
Wigs – Not attached by adhesive
Wigs/hair piece fitting/sales
Zyderm 1/2/Zyplast